EPISODE 150: ANSWERING THE CALL TO OVERHAUL THE CALL CENTER by Bankadelic: The colorful side of finance published on 2024-04-26T05:19:15Z Even after several rounds of revolution in technology, call centers still conjure up nightmares of voice mail hell and endless wait times for consumers. Nor is fixing these problems as simple as moving to the cloud or plugging in some AI. Dan Michaeli, the CEO and Co-Founder of Glia, walks us through how to redefine customer interaction and bring support to higher (and previously unattainable) levels. Genre Business