Chapter 5: Which new features should you actually build? by Inside Intercom published on 2017-10-25T22:47:16Z How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more. Genre Technology