Ep133 - David Shein (Co-founder & GP - Our Innovation Fund) on legendary customer service by The Startup Playbook published on 2020-11-12T12:00:41Z My guest for Ep133 of The Startup Playbook Podcast was the Co-founder & General Partner of Our Innovation Fund, David Shein. In 1986, David launched Com Tech, just 9 months after moving to Australia from South Africa. Fast forward 14 years and the company grew to 1,400 staff across Australia and revenues of $700M before eventually being acquired by Dimension Data for $1B. Since then, David has transitioned into becoming an investor and mentor to a number of startups, many of which have been successfully exited. These include Zipmoney, CalReply, Latam Autos, Pocketbook, Centric Wealth, BlueFire, BizCover, MacromatiX and Holly Connects. He is currently the Co-founder & General Partner of Our Innovation Fund, a $125M early stage venture capital fund that invests in exciting Australian startups. We covered a range of topics in this interview including: - Building and scaling a company culture through trust, respect and storytelling - Com Tech’s infamous approach of legendary customer service that helped beat out it’s competitors - What David looks for as an investor & much more! Full show notes available at startupplaybook.co Genre Business